Meet Michael Muler: The Man Behind the Rupiani’s® Customer Experience

At Rupiani’s®, we believe great pizza is only part of the experience.

We make our Chicago deep dish by hand in River North, blast-freeze it at peak freshness, and ship it nationwide. But once a pizza leaves Chicago, there’s another part of the experience that matters just as much: taking care of the person who ordered it.

That’s where Michael Muler, our customer support lead, comes in.

Real Hospitality, Chicago Style

Michael runs the show behind the Rupiani’s customer experience.

Have a question about your order? Michael’s on it. Need help with a delivery? He’ll take care of you. Sending pizzas as a gift and have a special request? He’s your guy. Want to know how to get that crust just right at home? He can help with that, too.

There are no corporate scripts, endless phone trees, or bouncing customers from one department to another.

Our philosophy is much simpler: real hospitality, Chicago style.

We want every interaction with Rupiani’s to feel personal because that’s the kind of company we’re building.

From Our Kitchen to Your Door

Shipping frozen Chicago deep dish pizza nationwide is a little different from ordering a pizza from the neighborhood shop.

Every Rupiani’s order begins in Chicago, where our pizzas are handmade before being blast-frozen at peak freshness and carefully packed for the journey to your doorstep.

That means there are a lot of details happening behind the scenes.

Michael helps make sure the customer side of that process is just as good as the pizza itself. From questions before an order is placed to support after it arrives, he’s there to make sure nothing gets lost in the shuffle.

And if something doesn't go according to plan, we don't hide behind policies. We work to make it right.

Customers, Not Order Numbers

As Rupiani’s grows, there’s one thing we don’t want to lose: the personal connection that comes with being a small Chicago food brand.

When someone orders from us, we know they’re often ordering for more than dinner.

Maybe they grew up in Chicago and now live thousands of miles away. Maybe they’re introducing someone to real Chicago deep dish for the first time. Maybe they’re sending a taste of home to a friend. Or maybe there’s a birthday, holiday, thank-you, or family gathering behind the order.

Whatever the reason, there’s a person on the other side of every box we ship.

Michael helps us make sure we never forget that.

Just Want to Talk Sauce? That Works Too.

Of course, customer support at Rupiani’s isn’t always about tracking numbers and delivery questions.

Sometimes people just want to talk pizza.

And considering we're The Deep Dish Famous For Its Sauce.™, we can hardly blame them.

Whether you have a question about our sauce-forward style, need some baking advice, want help choosing your first Rupiani’s order, or simply want to tell us what you thought after taking that first bite, we want to hear from you.

Michael does, too.

Welcome to the Family, Michael

Rupiani’s is rooted in a simple idea: make a great Chicago deep dish pizza and take care of the people who buy it.

As we continue bringing our pizzas from River North to doorsteps across the country, Michael will be an important part of making sure that philosophy never changes.

So the next time you reach out to Rupiani’s customer support, there’s a real person on the other end ready to help.

Welcome to the family, Michael. We’re glad to have you.